Delivery Areas
We deliver to addresses within Hong Kong, excluding Outlying Islands, remote, and restricted areas. If your shipping address is in these locations, please contact us at slokchocolate@gmail.com or via Instagram (@slokchocolate) for special arrangements.
Delivery Timeframes and Charges
Deliveries within Hong Kong (excluding Outlying Islands, remote, and restricted areas) typically take 3-5 working days. Delivery times are estimates and may vary due to public holidays, typhoons, or courier delays.
- Orders of HK$350 or above: FREE delivery via local courier (3-5 working days).
- Orders below HK$350: HK$50 delivery fee.
International Delivery
We offer international shipping. For details on availability, shipping costs, and estimated delivery timelines, please contact us at slokchocolate@gmail.com or via Instagram (@slokchocolate).
Lost or Damaged Deliveries
If your order is lost or arrives damaged, please notify us within 48 hours of the expected delivery date. We will investigate and, at our discretion, provide a replacement or refund.
Non-Returnable and Non-Refundable Products
All products are non-returnable and non-refundable. In case of disputes, SLOK Chocolate’s decision shall prevail.
Changes to Delivery Terms
We may update these terms and conditions at any time. The latest version will be posted on this page and take effect immediately upon posting.